If you are having problems with your web app, 

Google Chrome

  1. If there’s an issue with your web app, first make sure it is the latest published version. Do this in the hamburger menu on the published web app and compare it to the version number in Fliplet Studio. You find this under the Launch assets tab

  2. Make sure it’s the correct URL and that it’s the correct embed code that you’ve rendered on Fliplet Studio. If you have had any issues with this, please have a look at this support article about how to launch your web app

If none of these work please email support@fliplet.com and confirm:

  1. What app you are using?

  2. What browser you are using and what browser version you are using? 

 

Check your browser version on Google Chrome 

  1. Click on the ‘Three Horizontal Dots’, up in the right-hand corner of the window as shown below

  2. In the drop-down menu, click on ‘Help’ or press G to open the submenu

  3. Then select About Google Chrome to open up a new page, that will display the version build of Google Chrome

 

Check your browser version on Safari

    1. Open Safari.

    2. Click on Safari, in your browser menu, located at the top of your screen. This will open up a drop down menu.

    3. Choose the option labeled ‘About Safari’ which will open up a new window. 

    4. This new window will display your version build for Safari.

 

Check your browser version on Internet Explorer

    1. Open Internet Explorer.

    2. Select ‘Cog’ icon in the top right hand side of the window.

    3. In the drop-down menu, click on ‘About Internet Explorer’ or press A to open a window showing your version build of Internet Explorer.