Troubleshooting: not receiving emails

Most companies have a spam email system attached to their corporate email. To ensure your email server accepts emails from Fliplet we recommend you whitelist emails from system@fliplet.com as this is where our software sends emails from. Additionally, allow all emails with the Return-path from the email.fliplet.com domain.

For a full list of emails to whitelist, see here.

Many emails from Fliplet’s server can be considered spam because:

1. Volume – if many people on the same email domain are invited at once our server will send many emails at the same time
2. Styling – emails from Fliplet are HTML emails with images, these look like email newsletters and are sometimes considered as a bulk email
3. Server – we use Amazon SES, an email sending service from Amazon. Amazon’s servers can be greylisted as they send a lot of bulk emails from their other customers

If you do not whitelist Fliplet, your spam software may tell our email service to retry sending the email a few times. Sometimes causing the emails to be delayed.