Manage billing, top-ups, and your subscription

This article walks organization admins through the billing actions available in Studio: checking usage, buying top-ups, changing or cancelling your plan, and updating your payment method. Standard users can open the Billing page to view usage, but the action buttons (top up, change plan, manage subscription, cancel, reactivate) only appear for admins. If you’re a standard user and need one of those actions, see If you’re a standard user.

Contents

• Open the billing page
• Review your usage
• Buy a top-up
• Change your plan
• Cancel your plan
• Reactivate a cancelled plan
• Update your payment method or view invoices
• If a payment fails

Open the billing page

1. Sign in to Studio.
2. Click your name in the top-right corner.
3. Select Manage organization.
4. Open the Billing tab.

The page shows your current plan, monthly credit allowance, total used this cycle, top-up balance, next reset date, and a breakdown of usage by activity and by project. The plan tile at the top has a usage gauge, a “days left” countdown, and (for admins) action buttons.

Review your usage

On the Billing page, the Consumption chart shows your credit spend across the current cycle. The Breakdown tab below it groups your spend in four ways:

• By type: the broadest cut, showing the build versus run split (build covers actions you take in the builder; run covers end-user activity in published projects).
• By activity: which kinds of action (AI generation, publishing, file storage, data reads, emails, and so on) are using the most credits.
• By project: which project is consuming the most.
• By user: which team member is consuming the most (admins only).

Use the filter bar above the cards to narrow what you see:

• Date range: this billing period, the previous billing period, last month, last 60 or 90 days, current year, last year, or a custom range.
• Project: focus on a single project.
• User: focus on a single team member’s activity (admins only).

Credit values are shown to two decimal places, so a balance of 999.50 displays as 999.50.

The recurring charges that apply at cycle reset (projects in your workspace, published-project fees, file storage, and data record storage) show as separate rows in the By activity view, so you can see at a glance how much of your bill is the standing baseline versus active usage.

Buy a top-up

Top-ups are available on all paid plans. Top-up credits are spent only after your monthly allowance is exhausted and they don’t expire.

1. From the Billing page, find the top-up dropdown on the plan tile.
2. Pick a pack.
3. Click Top up. You’re taken to a secure Stripe checkout page.
4. Complete payment. Credits are added to your account immediately after Stripe confirms the charge.

The new top-up balance shows on the Billing page next to your monthly usage.

Change your plan

You can upgrade or downgrade your plan at any time. Both upgrades and downgrades take effect immediately, and Stripe prorates the price difference. You’re charged the difference on an upgrade or credited the unused portion on a downgrade against your next invoice.

1. From the Billing page, click Upgrade plan on the plan tile.
2. The pricing page opens inside Studio. Pick a new plan and a billing interval (monthly or annual; annual gives a 15% discount).
3. What happens next depends on your situation:
   • You’re on Free and moving to a paid plan. You’re taken to a secure Stripe checkout page to enter payment details. After payment, your new allowance is available immediately.
   • You’re already on a paid plan. The change happens in place using your saved payment method. No checkout step. A confirmation appears in Studio when the new plan is active.
   • You pick Enterprise. Our live chat opens so you can talk to sales about a custom plan. No subscription change happens until that conversation completes.
   • You pick Free. Fliplet treats this as a cancellation. See Cancel your plan below.

Credits already used this cycle stay counted. The new plan’s monthly allowance takes effect immediately, and any unused top-up balance carries over untouched.

Cancel your plan

Cancelling stops future charges but keeps your plan active until the end of your current billing cycle. You retain full access to your projects and credits through that period.

1. From the Billing page, click Cancel plan on the plan tile.
2. Select a reason for cancelling. Your feedback helps us improve.
3. Confirm. The plan tile updates to show Cancelling on DD MMM.

When the cycle ends, your workspace moves to the Free plan automatically. Your projects stay in place (none are deleted), but your monthly credit allowance drops to the Free amount and any paid-plan features stop being available.

Any unused top-up balance carries over and remains spendable on the Free plan. Top-ups never expire, even after a cancellation.

Enterprise plans are cancelled through your account manager, not from this page.

Reactivate a cancelled plan

If you change your mind before your cycle ends, you can reactivate the plan in one click.

1. From the Billing page, find the Reactivate plan button on the plan tile.
2. Click it. The cancellation is reversed and your subscription renews as normal at the end of the cycle.

The button only appears while your plan is in the cancelled-but-still-active state. Once the cycle ends and you’ve moved to Free, you’ll need to subscribe again via Upgrade plan.

Update your payment method or view invoices

Payment methods, invoices, and billing address are managed through the Stripe Customer Portal, the same portal Stripe uses for many SaaS services.

1. From the Billing page, click Manage subscription on the plan tile.
2. The Stripe Customer Portal opens in a new tab.
3. From there you can update your card, download past invoices, change your billing address, and review the history of your subscription.
4. When you’re done, close the tab. Any changes sync back to Fliplet automatically.

If a payment fails

If a charge fails (most commonly because a card has expired), Stripe retries automatically over several days. While retries are in progress, your workspace continues to work as normal.

Admins receive an email each time a retry fails. Each email gives you two ways to recover:

• Retry payment opens Stripe’s hosted invoice page so you can pay the failed invoice with the same or a new card. Use this if the original card is fine and you just need to clear the failed charge.
• Update payment method opens the Stripe Customer Portal directly on the payment-method screen. Use this if you need to replace the card on file.

Admins also receive a notification in the Studio inbox with the same options.

If all retries fail, Stripe cancels the subscription. Your workspace then moves to the Free plan: credit allowance drops to the Free amount and any features that require a paid plan stop being available. Projects and data are kept intact. To restore the previous plan, update your payment method and subscribe again from the Billing page.